Vetrina Windows Limited Warranty
This Limited Warranty applies to windows and doors purchased from Vetrina Windows. This Limited Warranty extends to the original owner of the structure in which the products are originally installed and is non-transferable.
EXCLUSIVE REMEDY
This Limited Warranty is made as of the original date of product purchase and is not a warranty of future performance. Warranty notice periods begin on the original date of purchase. If a covered defect is reported during the term of the applicable warranty notice period, and otherwise in accordance with the terms of the Limited Warranty, Vetrina Windows will, at its option, repair or replace the product or component, or refund the price paid for the defective product or component. Removal, installation, finishing, refinishing, and disposal costs and services are not included. Vetrina Windows will attempt to supply original replacement parts; however, replacement parts may differ from the original parts. Replacement parts, including upgrades, are warranted for the remainder of the original product warranty.
INSULATING GLASS
Standard insulating glass is warranted against seal failure caused by manufacturing defects and resulting in visible obstruction through the glass for five (5) years. Non-tempered glass is warranted against stress cracks caused by manufacturing defects for five (5) years.
LAMINATED GLASS
Laminated glass is warranted against defects resulting in material edge separation or delamination for five (5) years.
HARDWARE AND SCREENS
Hardware and moving components are warranted against manufacturing defects resulting in impaired function or mechanical operation for five (5) years. Screens are warranted against manufacturing defects for three (3) years. Normal wear and tear, and naturally occurring changes, such as tarnish, corrosion, oxidation, erosion, or discoloration of finishes are excluded. Screens are not designed to and will not prevent falls. Window Opening Control Devices (WOCDs) are not a substitute for careful supervision of children; WOCDs are manufactured by third parties and are provided AS IS and without warranty, express or implied.
FRAME
Aluminum profiles are warranted against manufacturing defects resulting in a loss of structural integrity for twenty (20) years.
FINISH
Applied finishes and coatings on aluminum selected per customer request are warranted against manufacturing defects shall be in accordance with AAMA 2604 and/or AAMA 2605 specifications.
EXCLUSIONS
Damage, defects, or problems resulting from causes outside Vetrina Windows’s control are excluded from coverage. Exclusions include, without limitation:
Installation, Maintenance, and Acts of God
installation not in conformance with best practices and applicable building codes
improper or non-standard field finishing
non-standard installation, such as nonvertical or sloped glazing, upside down, or out-of square or twisted
installation or use in applications exceeding design standards
installation or use near pools, saunas, hot tubs, or other high-humidity environments or sources of chlorine
failure to follow Vetrina Windows’s care and maintenance instructions
use of razor blades or other inappropriate cleaners or chemicals
misuse, abuse, modification, alteration, accident, negligence
shifting or settling of the structure in which the product is installed
extreme weather events, including but not limited to hurricanes or wind-driven water; extreme or unusual atmospheric conditions
normal wear and tear; normal discoloration or fading of finishes
glass imperfections consistent with ASTM or other industry standards, which do not affect structural integrity
war, insurrection, civil unrest, terrorism, or Acts of God
Moisture Management
Products installed in wall systems that do not allow for proper moisture management are not covered.
Thermal Efficiency
Vetrina Windows does not warrant the amount or percentage of argon or other inert gas present in insulating glass at any time after manufacture. Inert gas dissipates over time. Thermal efficiencies vary with the application of the product. Vetrina Windows does not warrant a specific level of thermal efficiency will be maintained by inert gas, low emissivity coatings, or other product features.
Condensation
Condensation is not a product defect, but the result of excess humidity. Condensation, frost, or mold, mildew, or fungus on product surfaces is not covered by the Limited Warranty.
Maintenance
Hardware on windows and doors must be cleaned, cleared of debris, and lubricated semi-annually. Aluminum, glass and weather stripping must be washed with a mild soap solution and a soft rag every four (4) months. Glass surfaces can be cleaned with a commercial glass cleaner and paper towel. Products installed in coastal applications require more frequent cleaning and maintenance. Failure to properly maintain the product will void the warranty.
DISCLAIMERS, LIMITATIONS AND ADDITIONAL TERMS AND CONDITIONS
Disclaimers
This Limited Warranty is the only warranty, written or oral, express or implied, provided by Vetrina Windows. No employee or any third party may create or assume any liability, obligation, or responsibility on behalf of Vetrina Windows. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. Any implied warranty which cannot be disclaimed under applicable law will be limited in duration to the shortest permissible term and, in any event, will not exceed the term of the applicable express limited warranty; the requirements for presenting any claim so affected will be as provided in this Limited Warranty. Any product or component not specifically subject to this Limited Warranty or another written Vetrina Windows product warranty is provided AS IS and without warranty, express or implied. This Limited Warranty gives you specific legal rights and you may also have other rights, which may vary from state to state. THIS WARRANTY IS NOT A WARRANTY OF FUTURE PERFORMANCE OR A STATEMENT OF THE USEFUL LIFE OF ANY VETRINA WINDOWS PRODUCT, BUT ONLY A WARRANTY TO REPAIR, REPLACE, OR REFUND.
Limitations
IN NO EVENT WILL VETRINA WINDOWS BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN NO EVENT WILL VETRINA WINDOWS’ LIABILITY EXCEED THE PRICE PAID FOR THE AFFECTED PRODUCT OR COMPONENT. The limitations of warranty and liability set forth herein shall survive and apply, even if the exclusive remedy set forth in this Limited Warranty is found to have failed of its essential purpose.
Certifications and Ratings
Many standard Vetrina Windows products are labeled with Pennsylvania Affirmations. These are based on the performance of a single sample of the product at the time of manufacture. Performance of individual products may vary and will change over time, depending upon the conditions of use. Certifications, ratings, and affirmations are not performance warranties. For additional information, see www.NFRC.org.
Suitability & Compliance
Determining the suitability and compliance with local or other applicable building codes or standards, of all building components, including the use of any Vetrina Windows product, and the design and installation of any flashing, sealing, drainage or water management system, is the responsibility of the buyer, user, architect, contractor, installer, and/or other construction professional. Vetrina Windows will not be liable for any problem or damage relating to inappropriate or faulty building design or construction, maintenance, installation, or selection or compatibility of products.
Warranty Claims
Warranty claims must be submitted in writing within thirty (30) days of the appearance of the defect and within the applicable notice period.
